Call Center Specialist - Tier I
Company: Sonepar USA
Location: Jonesboro
Posted on: November 6, 2024
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Job Description:
Your next career opportunity
As one of the largest utility distribution organizations in
America, we constantly strive to bring our best to our customers,
suppliers, and fellow associates. Irby Utilities is uniquely
positioned to provide dynamic solutions to essential utility
services impacting our local and broader communities.
Is it time to elevate your customer-service career?
If you are positive and enthusiastic about providing a first-class
customer experience and committed to serving the community, then we
are interested in getting to know you!
At Irby, we rely on knowledgeable professionals to interact with
our valued customers when they have questions or concerns. We're
looking for a highly skilled call center specialist to join our
collaborative team, managing a high volume of inbound and outbound
calls.
The ideal candidate is an adaptive learner who can utilize scripts
and talking points while applying them to identifying the problem
and providing a solution. He or she will be handling a variety of
important supportive tasks, providing answers, insights,
instructions, and purchasing assistance. As the voice of our
company, the call center specialist must possess excellent
communication and interpersonal skills, and enthusiasm for helping
clients and driving satisfaction. CUSTOMERS.FIRST. ALWAYS.
What you'll do:
Inbound and outbound calls to clients to learn about and address
their needs and other issues with products or services
Respond efficiently and accurately to callers while providing
solutions and ensuring clients feel supported and valued
Build relationships with clients and other call center team members
based on trust and reliability
Meet or exceed call center metrics while providing excellent,
consistent customer service
Utilize software, databases, scripts, and tools appropriately while
taking detailed call notes and running call reports as
necessary
Obtain in-depth knowledge of the department's and/or company's
products and services
What you need:
High School Diploma or equivalent with 1-3 years' experience in a
call center environment
Exceptional customer service which includes active listening,
ability to de-escalate calls, and excellent verbal and written
communication skills
Proficiency with computers, especially CRM software, and strong
data entry and typing skills
Efficient time management and decision-making skills
Ability to collaborate with a team in a close, fast-paced
environment
Proven troubleshooting skills
Why join our Irby Team?
Our leadership cares about - and invests in - YOU. Our people are
responsible for our success and have been since our founding in
1926.
Now one of the three largest electrical utility distribution
companies in the United States, Irby Utilities has eclipsed $1.3
Billion in annual sales with over 700 employees in our 45
nation-wide branch locations. We are thrilled to keep growing with
our team of enthusiastic professionals.
Development:Associates who began positions like in like call center
representatives have grown into other areas of the business such as
leadership, operations, and account management.
Earning Potential:You can expect to earn a competitive, reliable
wage in a place where top performance is incentivized through a
variety of goal-oriented programs.
Benefits:Our full-time associates are eligible for a range of
benefits including:
Paid Time Off and Extended Illness Benefits
Employee Assistance Program
Candidate Referral Rewards
Our Competitive ?
401K Plan, Competitive Medical Plans (medical, dental, and vision),
Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible
Spending Accounts (Health and Dependent Care), Employee Assistance
Program, Tuition Reimbursement, Employee Discounts, Long-term and
Short-term Disability, and Life Insurance.
About Irby Utilities
We are powered by our people. Across our nationwide reach and
diversity, we adapt, dare, and learn as one team while maintaining
an open mindset to optimize our performance. This team approach has
helped Irby customers to succeed since our inception, and our
investment in our people continues to translate into broader
achievement - including a vast array of professional development
and growth opportunities.
Irby Utilities is one of the nation's largest utility distribution
companies with over $2 Billion in annual sales and 900 associates
across more than 45 branches. Our ability and readiness to innovate
and collaborate across our industry has fueled our success, and our
approach continues to be one of true partnership with our
customers, vendors, and one another.
Irby was a pioneer in the early days of the electrical business,
founded in 1926, and continues to be an industry leader in
philanthropic involvement and community activity.Irby is also part
of the Sonepar family of operating companies. Sonepar is the world
leader in electrical distribution and consists of the finest
locally managed electrical and industrial distributors.
Stay up to date with Irby, follow us onand.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer
encouraging diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to their
race, color, creed, religion, national origin, citizenship status,
ancestry, sex, age, physical or mental disability unrelated to
ability, marital status, family responsibilities, pregnancy,
genetic information, sexual orientation, gender expression, gender
identity, transgender, sex stereotyping, order of protection
status, protected veteran or military status, or an unfavorable
discharge from military service, and other categories protected by
federal, state or local law.
Sonepar and our family of brands are committed to the full
inclusion of all qualified individuals. In keeping with our
commitment, we will take the steps to assure that people with
disabilities are provided reasonable accommodations. Accordingly,
if a reasonable accommodation is required to fully participate in
the job application or interview process, to perform the essential
functions of the position, and/or to receive all other benefits and
privileges of employment, please call 843-745-2420 or email .
EEO is the Law
Applicants and employees are protected under Federal law from
discrimination. To learn more, .
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay
Transparency Nondiscrimination Provision. To learn more, .
Keywords: Sonepar USA, Memphis , Call Center Specialist - Tier I, Other , Jonesboro, Tennessee
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