Customer Service Representative

Company: Renewal By Andersen The Birner Group
Location: Memphis
Posted on: April 28, 2024

Job Description:

Job descriptionAbout Us:Renewal by Andersen is a window replacement subsidiary of Andersen Corporate, a company that has revolutionize window and door business for more than 110 years. Our process begins with a free in-home consultation to listen to customers needs. We then make custom, energy efficient composite and professionally install them for optimal performance. We are in over 100 markets in the U.S., becoming the largest replacement window company in the country.We are currently seeking to hire a Concierge (Customer Support Representative) to join our St. Louis team!ResponsibilitiesMaintaining accurate inventory and keep systems updated with inventoryAccurately order products for your location within the allowed time frameConfirming orders in system and add in product costsMaking sure all window and door specifications are entered correctly into our database prior to orderingCollaborating with teammates to ensure accuracy and efficiencyPartnering with our field team on all ordersTracking all orders to ensure a timely arrivalPreferred Experience and Skills2+ years Customer Service, primarily by phone.1+ years working for a Residential Remodeling, Residential Construction/ Home Building, or company that provides services to residential homeowners (ex) replacement windows and doors, plumbing services, roofing services, kitchen remodel, bathroom remodel, HVAC services -heating, air conditioning, etc.) highly preferred.Excellent oral and written communication skillsSolid organizational skills to follow through with customers to resolutionProven ability to deescalate customer issues/concerns while building brand valueStrong interpersonal skills including the ability to listen.Intermediate knowledge of Microsoft Office 365 including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.Salesforce experiencePerks:As an innovative and industry leading organization, we think of benefits broadly. From your health care to your work environment, to your quality of life, we think beyond basic benefits to provide total rewards package including, but not limited to:Medical/Dental/Vision/Life InsuranceHealth Savings Account contributionsPaid holidays plus PTO401K plan and yearly bonusSpecial product pricing for employeesA culture that supports work/life balanceAn environment where collaboration and efficiency are keyJob Type: Full-timeStarting Salary: $19.00 per hour plus monthly incentiveShift:8-hour shiftWeekly day range:Monday to Fridayby Jobble

Keywords: Renewal By Andersen The Birner Group, Memphis , Customer Service Representative, Hospitality & Tourism , Memphis, Tennessee